Here are answers to some of the questions we receive most often. If you have a question that is not addressed here, or would like additional information, simply give us a call at 662-627-8499 or send us an email at firstname.lastname@example.org. You are also welcome to stop by the CPU office at 416 Third St. Monday-Friday between 8 a.m. and 5 p.m.
Managing your commercial service is easy. Simply give us a call at 662-627-8499 and we will connect you with one of our customer service representatives. Of course, you are always welcome to stop by the CPU office at 416 Third St. Monday through Friday between 8 a.m. and 5 p.m.
These things should be brought when establishing service - Photo ID, Tax ID, Lease/Deed, Social Security Card.
CPU requires that each commercial account be covered by a non-interest-bearing deposit to be paid at the time services are initiated.
Deposits for commercial customers will be 2.5 times the estimated highest bill for each service. Commercial fire hydrant meter deposits are $90.
If you provide us with an email address, cell phone number and provider, you can receive alerts such as:
- Due date reminder
- Past due date alert
- Account profile change
- Returned check alert
- Payment confirmation
We know that running an efficient operation and keeping control over your budget translates to better business outcomes. That’s why we offer several programs and solutions to help you manage your energy costs.
We can assist you with understanding electric rates, ways to reduce your monthly costs and how you can build your monthly utility charges into your overall plan.
For more information about how we can help your business save money, give us a call at 662-627-8499, and we’ll connect you with one of our team members.
No. If you receive a call or text asking for immediate payment or your service will be cut off, hang up and call us instead. The national utility phone scam, which has been going on for quite some time, is one in which utility customers are targeted by con artists asking for wire or money card payments. Protect yourself from falling victim by protecting your personal information and alerting CPU right away.
Yes. Simply give us a call at 662-627-8499 and we will connect you with one of our customer service representatives. Of course, you are always welcome to stop by the CPU office at 416 Third St. Monday through Friday between 8 a.m. and 5 p.m.
We are sorry to see you go and hope you will return soon. To stop your utility service, please drop by our office at 416 Third St. Monday through Friday between 8 a.m. and 5 p.m. You will need to fill out a disconnection form, show an ID and forwarding address.
Safety is always our top priority. If you see downed power lines or any other potentially life-threatening emergency such as a pole on fire, stay away and give us a call. During regular business hours, call 662-627-8499; after hours, dial 911.
You also may call 662-627-8499 to report a power outage, water leak or any other service-related issue. Our representatives are ready to assist you Monday-Friday from 8 a.m. to 5 p.m., excluding holidays. To report a non-life-threatening issue after hours or on weekends or holidays, press option 2, leave a message with a good callback number and someone will get back to you.
We are pleased to offer outdoor lighting options for business customers who want to make their property a little brighter. For less than $20 per month, you can have a wide area light installed that will shine bright when it is dark outside. If you don’t have a pole already in place, we can set you a new one for an extra $1 per month. For more information, please give us a call at 662-627-8499.
If you have a leak on your side of the meter, you may be eligible for a plumber’s bill adjustment. Just submit the bill to us after the leak is fixed and we’ll deduct the amount from your sewer charges. You may receive this credit only for three consecutive months with no more than one credit every six months. The average is determined by the last 12 months of usage. For more information about adjustments, click here.
Of course. We want your project to succeed. Our team of dedicated account specialists is here to address your utility needs while working with municipal and economic development organizations to ensure you have the resources to be successful.
Visit Clarksdale's Business & Development page to learn more about economic incentives designed to help your project succeed, or check out the Crossroads Economic Partnership to get more information about strategic leadership support. For municipal codes, forms, permits and more, visit the City of Clarksdale website.
If you’re planning a project that requires breaking ground, you must call 811 before you dig so underground utilities can be properly located and marked. This “call before you dig” resource was created to streamline the process and provide you with an easily accessible way to have all utilities notified at once. Remember, every dig requires a call. You can be responsible for damages if you do not call 811 in advance of your project.
If you are looking for the Residential Section, please click below.Residential Section