Here are answers to some of the questions we receive most often. If you have a question that is not addressed here, or would like additional information, simply give us a call at 662-627-8499 or send us an email at firstname.lastname@example.org. You are also welcome to stop by the CPU office at 416 Third St. Monday-Friday between 8 a.m. and 5 p.m.
Whether you are applying for service or moving to another location, CPU makes the process easy. Simply bring your photo ID, Social Security card and rental contract, lease agreement or deed to the CPU office at 416 Third St. between 8 a.m. and 5 p.m. One of our customer service representatives will be happy to assist you.
Residential customers living in single-family homes who have electric, water and sewer services combined will be required to put down a $150 deposit. Here is the breakdown for individual services:
- Electric: $115
- Water: $35
- Water/Sewer: $65
Residential customers living in multi-family or mobile homes who have electric, water and sewer services combined will be required to put down a $180 deposit. Here is the breakdown for individual services:
- Electric: $145
- Water: $35
- Water/Sewer: $65
Your payment due date depends on your service connect date and billing cycle, which typically varies between 28-32 days. However, once service is established, you can sign up for CPU’s Pick A Due Date to provide peace of mind that you’ll have funds on hand when payments are due.
If you need assistance with your utility bill, we may be able to help. Give us a call at 662-627-8499 or stop by the CPU office at 416 Third St. Monday-Friday between 8 a.m. and 5 p.m. One of our customer service representatives can provide you with information on the federal Low-Income Home Energy Assistance Program or other programs for which you may be eligible.
If you provide us with an email address, cell phone number and provider, you can receive alerts such as:
- Due date reminder
- Past due date alert
- Account profile change
- Returned check alert
- Payment confirmation
We are pleased to offer you several convenient ways to pay your utility bill, including traditional and e-checks, bank drafts and credit cards. Should your payment be returned to CPU for any reason, we will charge a $25 fee and attempt to contact you at the phone number on your account. You then will have three business days to take care of the balance on your bill. If we are unable to reach you via phone, we will place a door hanger at your service address notifying you that action is needed.
Sign up for alerts to receive updates on your account. Be sure to keep CPU up to date on any changes to your phone number.
We understand that circumstances can arise and impact your budget. It is our pleasure to offer an extension on your utility bill if you contact us before your services are disconnected. In requesting an extension, you must pay half of your current bill plus a $10 extension fee. You then will have 10 extra days to pay the remaining half of the bill. Be sure to let customer service know when you have paid the extended portion to ensure your services stay on. Each residential customer is allowed up to 10 extensions per year. And to avoid the need for extensions in the future, ask about one of our helpful programs like Pick A Due Date or Level Billing.
Whether it is the dog days of summer or the bitter cold of winter, extreme temperatures can impact your utility bill — and your wallet. Taking a few simple steps can help you manage those extremes and save money. Check out a few quick tips.
No. If you receive a call or text asking for immediate payment or your service will be cut off, hang up and call us instead. The National Utility Phone Scam, which has been going on for quite some time now, is one in which utility customers are targeted by con artists asking for wire or money card payments. Protect yourself from falling victim by protecting your personal information and alerting CPU right away.
We take every step to ensure accurate meter readings. However, if you’re concerned about your electric meter reading, let us know and we will start the meter investigation process by examining the information specific to your meter stored within our system. If you would like a field service technician to physically check the meter, we are happy to do so for a $25 fee.
Yes. CPU makes the process easy. Simply bring your photo ID, Social Security card and rental contract, lease agreement or deed to the CPU office at 416 Third St. between 8 a.m. and 5 p.m. One of our customer service representatives will be happy to assist you.
Simply stop by the CPU office at 416 Third St. between 8 a.m. and 5 p.m. One of our customer service representatives will be happy to assist you.
Safety is always our top priority. If you see downed power lines or any other potentially life-threatening emergency such as a pole on fire, stay away and give us a call. During regular business hours, call 662-627-8499; after hours, dial 911.
You also may call 662-627-8499 to report a power outage, water leak or any other service-related issue. Our representatives are ready to assist you Monday-Friday from 8 a.m. to 5 p.m., excluding holidays. To report a non-life-threatening issue after hours or on weekends or holidays, press option 2, leave a message with a good callback number and someone will get back to you.
We are pleased to offer outdoor lighting options for customers who want to make their property a little brighter. For less than $20 per month, you can have a wide area light installed that will shine bright when it is dark outside. If you don’t have a pole already in place, we can set you a new one for an extra $1 per month. For more information, please give us a call at 662-627-8499.
If you have a leak on your side of the meter, you may be eligible for a plumber’s bill adjustment. Just submit the bill to us after the leak is fixed and we’ll deduct the amount from your sewer charges. You may receive this credit only for three consecutive months with no more than one credit every six months. The average is determined by the last 12 months of usage. For more information about adjustments, click here.
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