CPU Works Hard to Keep Money in Customers’ Pockets
Company’s rates are among the lowest in Mississippi
Rising costs are everywhere. From the grocery to the gas pump to the price utilities pay to generate and deliver power to homes and businesses, everything is more expensive in today’s economy.
As part of its Bright Future initiative, Clarksdale Public Utilities prides itself in being a responsible steward of public resources, investing in the people, technology and equipment needed to keep reliability high and rates as low as possible. In fact, CPU customers pay some of the lowest utility rates in Mississippi.
“Our mission is not merely to meet expectations, but to create a superior level of service and value that helps our community thrive,” said Curtis D. Boschert, CPU general manager. “That is why we are working hard to minimize the impact of current economic conditions on what customers pay for utility services.”
Among the steps being taken by CPU are:
- Procuring multiple generation sources. Besides owning a natural gas-powered generation station within the city of Clarksdale, the utility works with the Mississippi Delta Energy Agency to procure cost-effective power from operators and facilities around the country. CPU also receives hydroelectric power through an agreement with the Southeastern Power Administration, and a mix of generation sources comes through grid interconnection with the Midcontinent Independent System Operator. Each of these steps translates into customer savings.
- Continually improving reliability. According to the U.S. Department of Energy, power outages cost American households about $150 billion annually. While CPU’s 99% reliability rate exceeds that of most electrical systems, the utility still works year-round to improve. From tree trimming to pole replacement to wire replacement, crews prevent problems before they happen. This proactive approach to asset management not only saves the company time and money but also makes the region more attractive for business and helps customers avoid the costs outages can cause.
- Supporting economic development. Great things are happening in Clarksdale, and the region offers the right mix of advantages that allows businesses to thrive. When new businesses or industries locate their facilities in the area, they create new jobs and infuse money into the local economy. In addition, they help keep power rates lower for all since costs are spread among more customers. CPU supports economic development efforts and works with the city and other organizations to ensure contractors and developers have the resources needed to succeed.
- Offering customers more control. Among CPU’s goals is to be a utility that is easy to do business with, including several billing options to help customers maximize control and convenience. The utility offers an online portal and mobile app for customers on the go along with phone, bank draft, kiosk and drop-box payment options for those who prefer more traditional methods. CPU also offers a Level Billing option that provides more consistent, predictable bills throughout the year, as well as Pick A Due Date, service reestablishment plans and payment installment programs for those who need them. What’s more, CPU encourages customers to take simple steps to be more energy efficient so they can save money in the long run.
“We are your family, friends and neighbors, and we care about the impact rising costs have on our customers,” said Boschert. “That is why we are committed to keeping our rates low, finding ways to help customers save money and working to build a bright future for Clarksdale.”
Clarksdale Public Utilities is a municipally owned utility serving approximately 6,800 homes and businesses in Clarksdale, Mississippi. Its mission is to safely provide sustainable electric, water and wastewater services in a reliable and courteous manner by well-trained team members, committed to top quality, efficient operations, competitive rates and the vitality of the community.